I'm normally the well-planned, no-rush, "I've got this girl"-but leading up to my husband's 55th birthday party, my schedule was packed and time was...well, non-existent. Two weeks before the event, with the party set, food ordered, and guests ready, I realized I still hadn't gotten him an official gift. The hunt was on. Then I remembered that I'd been saying I wanted to get him a custom hat, and Hatrimony- the shop I walk past all the time- was the only place I wanted to try. I sent a message through the website chat and received a response within moments, followed by a personal phone call. The level of attentiveness immediately told me I was dealing with true professionals who care about their craft and their customers. In less than 20 minutes, I had a custom hat ordered, paid for and a personal delivery arranged. That alone speaks volumes- but what impressed me even more was the craftmanship. When Jordan arrived with the hat, it wasn't just a product; it was a piece of art. The quality, the detail, the richness of the maroon wool, and the fall inspired accents were even more stunning in person. You can tell it was made with intention, skill and pride. When my husband opened the box, he was completely surprised and genuinely excited. The guest were impressed, too - everyone wanted to know where Hatrimony was located and how they could reach Jordan. It was the perfect finishing touch to an already special day. Thanks to the exceptional customer service and the beautiful piece that was crated for us, we now have a forever hatter.

Great hat, amazing color, and of course, terrific artistry. I love all of my hats!